Privacy policy

Last updated: September 21, 2026

This Privacy Policy describes how EarMen LLC (“EarMen,” “we,” “us” or “our”) collects, uses, discloses and protects personal information when you visit earmen.com, communicate with us, create an account, subscribe to marketing communications or purchase products from us (collectively, the “Services”).

For the purposes of applicable data-protection law, EarMen LLC is the controller of the personal information described in this Privacy Policy unless otherwise stated.

1. Contact details

EarMen LLC
355 Hibbard Rd
Winnetka, Illinois 60093
United States

Email: sales@earmen.com

2. Personal information we collect

The personal information we collect depends on how you interact with the Services.

Information you provide directly

  • Contact information: name, email address, telephone number, billing address and shipping address.
  • Order information: products purchased, order value, currency, discounts, delivery method, order history and related communications.
  • Account information: login credentials, account preferences and saved addresses, where customer accounts are enabled.
  • Payment information: payment method and transaction details. Full payment-card details are generally processed by our payment providers and are not stored directly by EarMen.
  • Customer-service information: messages, warranty requests, return requests, photographs, device serial numbers and other information you provide when contacting us.
  • Marketing preferences: consent status and preferences concerning email, advertising and cookies.
  • Reviews and submissions: product reviews, comments, photographs or other material you choose to submit.

Information collected automatically

  • IP address, browser type, device type, operating system, language and approximate location.
  • Pages and products viewed, searches, referring pages, interactions with the website, cart activity and checkout activity.
  • Cookie identifiers, session identifiers and similar online identifiers.
  • Information used for website security, fraud detection, error reporting and performance measurement.

Information received from other sources

We may receive information from Shopify, payment providers, shipping carriers, fraud-prevention providers, analytics providers, advertising platforms, social-media platforms and other service providers involved in operating the Services and fulfilling orders.

3. How we use personal information

We use personal information to:

  • operate, maintain and improve the website and Services;
  • process payments, orders, returns, refunds, warranties and deliveries;
  • communicate about orders, products, support requests and policy changes;
  • verify customer information and prevent fraud, misuse and security incidents;
  • comply with accounting, tax, customs, sanctions, export-control and other legal obligations;
  • personalize content and understand how customers use the website;
  • measure advertising and website performance;
  • send marketing communications where permitted by law and consistent with your preferences;
  • display or measure personalized advertising where you have provided any consent required by law;
  • establish, exercise or defend legal claims; and
  • protect the rights, property and safety of EarMen, our customers and others.

4. Legal bases for processing in the EEA, United Kingdom and Switzerland

Where applicable, we process personal information under one or more of the following legal bases:

  • Contract: processing necessary to take steps at your request before a purchase or to fulfill our contract with you.
  • Legal obligation: processing necessary to comply with tax, accounting, consumer-protection, customs, sanctions and other legal requirements.
  • Legitimate interests: operating and improving our business, securing the Services, preventing fraud, responding to inquiries and understanding business performance, provided those interests are not overridden by your rights.
  • Consent: where required for marketing, non-essential cookies, targeted advertising or another specified purpose. You may withdraw consent at any time without affecting processing completed before withdrawal.

5. Cookies and similar technologies

We and our service providers use cookies, pixels, local storage and similar technologies to operate the website, remember preferences, maintain the cart and checkout, secure the Services, understand performance and, where permitted, provide or measure advertising.

These technologies may include:

  • Strictly necessary technologies required for security, cart, checkout, customer accounts and basic website functions.
  • Functional technologies used to remember choices such as language, country or currency.
  • Analytics technologies used to understand website usage and performance, including Shopify analytics and, where enabled, Google Analytics.
  • Advertising technologies used to measure campaigns or provide relevant advertising, including, where enabled and permitted, Google Ads and Meta technologies.

Where required by law, non-essential cookies and similar technologies are used only after you provide consent. You can review or change your choices through the cookie or privacy controls displayed on the website. You may also block or delete cookies through your browser settings, although doing so may affect website functionality.

6. Marketing communications

We may send marketing emails if you have consented or where otherwise permitted by law. You may unsubscribe at any time by using the unsubscribe link in an email or contacting us at sales@earmen.com. Unsubscribing from marketing does not stop transactional communications concerning an order, warranty, return, security issue or customer-service request.

7. How we disclose personal information

We may disclose personal information to:

  • Shopify, which hosts and operates our e-commerce platform;
  • payment providers, banks and financial institutions that process transactions;
  • shipping carriers, logistics providers and customs agents that deliver orders and complete customs procedures;
  • IT, hosting, security, customer-support and fraud-prevention providers that support our business;
  • analytics and advertising providers, subject to applicable consent and privacy requirements;
  • professional advisers, including accountants, auditors, insurers and legal advisers;
  • government authorities, regulators, courts or law-enforcement bodies where required by law or necessary to protect legal rights; and
  • parties involved in a business transaction, such as a merger, financing, acquisition, reorganization or sale of assets, subject to appropriate safeguards.

Service providers are authorized to process personal information only as necessary to provide their services to us or as otherwise permitted by law.

8. Shopify

Our store is hosted by Shopify. Shopify processes information about customers and website visitors to provide its platform, security, checkout, analytics and related services. More information is available in Shopify’s Privacy Policy and its information for customers and visitors.

9. Targeted advertising and United States privacy disclosures

We do not sell personal information for money. However, some privacy laws may define the use of advertising cookies or disclosure of online identifiers to advertising partners as “selling,” “sharing” or “targeted advertising.” Where required, you may opt out through the cookie or privacy controls on the website or by contacting us.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising.

10. International transfers

EarMen LLC is located in the United States, and our service providers may process information in the United States, Canada, the European Economic Area and other countries. These countries may have data-protection laws different from those in your country.

Where required, international transfers are supported by appropriate safeguards, such as adequacy decisions, contractual protections or other lawful transfer mechanisms.

11. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing warranty and customer support, maintaining business and tax records, preventing fraud, resolving disputes and complying with legal obligations.

Retention periods vary depending on the type of information, the relationship with the customer, warranty periods, applicable limitation periods and legal recordkeeping requirements. When information is no longer required, we delete, anonymize or securely isolate it, subject to legal and technical limitations.

12. Your privacy rights

Depending on where you live, you may have the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion of personal information;
  • request restriction of or object to certain processing;
  • receive certain information in a portable format;
  • withdraw consent;
  • opt out of targeted advertising or certain disclosures;
  • appeal a decision concerning a privacy request, where applicable; and
  • not receive discriminatory treatment for exercising applicable privacy rights.

To submit a request, email sales@earmen.com. We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification.

These rights are subject to applicable exceptions. We may retain information where required by law or where necessary to establish, exercise or defend legal claims.

13. Complaints

Please contact us first so that we can attempt to resolve your concern. If you are located in the EEA, United Kingdom or Switzerland, you may also lodge a complaint with the data-protection authority in your country or region. Residents of other jurisdictions may contact their applicable privacy regulator.

14. Automated decision-making

We do not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects. Shopify and our payment or fraud-prevention providers may use automated signals to identify potentially fraudulent or unauthorized transactions.

15. Children’s privacy

The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, contact sales@earmen.com so that we can investigate and take appropriate action.

16. Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

17. Third-party websites

The Services may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

18. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, technologies, legal requirements or Services. The revised version will be posted on this page with an updated date. Where required by law, we will provide additional notice or obtain consent.

19. Contact us

For privacy questions, complaints or requests, contact:

EarMen LLC
355 Hibbard Rd
Winnetka, Illinois 60093
United States
Email: sales@earmen.com