Shipping Policy

This Shipping Policy applies to purchases made through earmen.com and forms part of our Terms of Service.

Order processing

Most in-stock orders are processed and dispatched within 1–5 business days, Monday through Friday. Custom, special-order, preorder or temporarily unavailable products may require additional processing time. If a product has a longer estimated lead time, this will be shown on the product page, at checkout or communicated by email.

Tracking information is normally sent automatically after dispatch. Customers should also check their spam or junk folder.

European Union and United States — DDP

Orders delivered to European Union member states and the United States are shipped DDP — Delivered Duty Paid.

For European Union orders, the displayed price includes applicable VAT and any import duties or customs-clearance charges applicable to the shipment. Customers should not be required to pay additional import VAT or customs charges upon delivery.

For United States orders, EarMen covers applicable import duties, tariffs and customs-clearance charges. Any applicable state or local sales tax may be calculated and charged at checkout.

If a courier requests an unexpected import payment for a DDP shipment, the customer should contact sales@earmen.com before making the payment.

All other destinations — DAP

Unless checkout or the order confirmation explicitly states otherwise, orders delivered outside the European Union and the United States are shipped DAP — Delivered at Place.

For DAP shipments, the customer is responsible for all import duties, VAT, GST, taxes, customs-clearance fees, brokerage charges, import permits and other charges or requirements imposed by the destination country.

These import-related amounts are not included in the product price or shipping charge unless they are explicitly displayed and collected at checkout.

Where required by local law or customs procedures, the customer is responsible for acting as the importer of record and providing any information, identification, authorization, permit or documentation requested by the courier or customs authorities.

Customer acceptance

By placing an order, the customer confirms that they have reviewed and accepted this Shipping Policy and the DDP or DAP terms applicable to the selected delivery country.

Customers receiving a DAP shipment acknowledge and accept responsibility for all applicable import duties, VAT, GST, taxes, customs-clearance fees, brokerage charges, import permits and other local import costs or requirements.

Shipping charges

Available shipping methods and charges are displayed at checkout. A shipping charge shown as free does not change the applicable DDP or DAP import terms.

Delivery

International delivery usually takes 1–4 weeks after dispatch, depending on the destination, courier service, customs processing and local delivery conditions.

Processing and delivery times are estimates unless expressly guaranteed in writing. EarMen is not responsible for delays caused by customs authorities, courier services, local authorities, weather, holidays, incorrect delivery information, failed delivery attempts, force-majeure events or circumstances outside our reasonable control.

The customer is responsible for providing a complete and correct shipping address, email address and telephone number.

Damaged shipments

If a shipment arrives visibly damaged, the customer should photograph the external packaging, shipping label, internal packaging and product before using it, retain all packaging materials and contact sales@earmen.com as soon as reasonably possible.

Refused, uncollected or undeliverable shipments

If a shipment is refused, not collected, abandoned or cannot be delivered because of incorrect or incomplete information supplied by the customer, the customer may be responsible for the original shipping cost, return shipping cost, re-shipping cost, courier storage fees, customs-related charges, payment-processing fees and other direct expenses incurred by EarMen, to the extent permitted by applicable law.

To the extent permitted by applicable law, any approved refund for a refused, abandoned, uncollected or undeliverable shipment may be reduced by these direct costs.

Mandatory consumer rights

This Shipping Policy does not exclude or limit any mandatory consumer rights that apply under the laws of the customer’s country or region.

Contact

Questions about shipping should be sent to sales@earmen.com.